Skip to content

← Back to OmniLink

OmniLink Terms of Use

Last updated: September 30, 2026
Status: Qualified by legal counsel.

These Terms of Use (“Terms”) govern access to and use of the OmniLink AI‑assisted interpretation service provided by Interface OmniLink IP, LLC (“OmniLink,” “we,” “us”). By accessing or using the service, you agree to these Terms. If you use the service on behalf of an organization, you represent that you are authorized to bind that organization (the “Customer”).

1. The service

OmniLink provides AI‑assisted, real‑time language interpretation (machine transcription, translation, and speech) for phone and in‑person sessions, plus related notes, delivery, and administration features, for use in healthcare, legal, education, financial services, staffing, and manufacturing settings.

2. Definitions

  • “Customer” — the organization that subscribes to the service.
  • “Authorized User” — an individual the Customer permits to use the service (e.g., provider, staff, admin).
  • “Participant” — a person whose communication is interpreted in a session.
  • “Session Content” — audio, transcripts, translations, notes, and metadata from a session.
  • “Approve & Lock” — the Customer’s affirmative action (taken by an Authorized User with the appropriate permission) to finalize a session record and initiate its delivery to the Customer’s designated storage. Approve & Lock marks the session record as the Customer’s system of record and triggers OmniLink’s audio‑retention behavior described in the Privacy Policy.
  • “Documentation” — OmniLink’s published guides and policies, including the Privacy Policy, Security page, and Subprocessors list.

3. Accounts, access, and eligibility

The service is for business/professional use by Authorized Users who are 18 or older. The Customer is responsible for its Authorized Users, for keeping credentials secure, for configuring roles/permissions, and for all activity under its workspace.

4. Nature of the service; AI limitations

The service is assistive and produces machine output that can vary in accuracy by language, dialect, audio quality, and subject matter.

  • OmniLink is an AI‑assisted interpretation technology platform and is not a certified, licensed, registered, or qualified human interpreter service provider. OmniLink does not represent that its output satisfies legal requirements for certified, qualified, sworn, or credentialed interpretation services. This applies in particular to immigration law, healthcare, court systems, and government agency proceedings where statute, regulation, or rule requires a certified or qualified interpreter.
  • OmniLink is not a substitute for a qualified or certified human interpreter where one is required by law or circumstance.
  • The service and its output do not constitute medical, legal, HR/employment, or safety/engineering advice, and do not create any professional relationship.
  • Output should be treated as a best‑effort aid; critical communications must be independently verified by a qualified professional.

Language maturity labels. Each language offered in the service carries a maturity label shown in the product:

  • Stable — validated in production.
  • Beta — usable, with caveats described in the product.
  • Text‑only — the translation is shown as text; there is no synthesized voice.
  • Experimental — newly listed and not validated by OmniLink end to end; available only when the Customer chooses to enable it.

Beta, Text‑only, and Experimental languages may have lower accuracy or partial capability — for example, a language the service can speak but not transcribe. The Customer should test such a language before relying on it and keep a qualified human interpreter available. The languages offered and their labels may change as OmniLink adds, promotes, or withdraws languages.

5. High‑risk use cases

Customer acknowledges that translation or interpretation errors may occur and that the service should not be relied upon as the sole basis for:

  • medical diagnosis or treatment;
  • medication instructions and dosing;
  • emergency response;
  • workplace safety procedures (including lockout/tagout, hazardous materials handling, and evacuation);
  • immigration filings or proceedings;
  • legal advice or representation;
  • sworn testimony, depositions, or court proceedings;
  • regulatory compliance determinations.

In each of the categories above, the Customer remains responsible for engaging a qualified or certified human interpreter or other professional as required by applicable law, regulation, or professional standard.

6. Customer responsibilities

The Customer agrees to:

  1. Obtain and document all legally required consents from Participants before each session — including consent to record and to AI processing — consistent with applicable all‑party (two‑party) consent laws.
  2. Determine, for each use, whether a qualified or certified human interpreter is legally required (for example, in ACA Section 1557 situations, court proceedings, sworn testimony, or high‑risk safety procedures) and arrange one where it is.
  3. Independently verify safety‑critical, medical, legal, and other high‑stakes communications and not rely on AI interpretation alone for them.
  4. Execute a Business Associate Agreement (BAA) before transmitting any protected health information (PHI) and not input PHI until the BAA is in effect.
  5. Configure data retention to match its recordkeeping and legal‑hold obligations, and act as data controller for Session Content where applicable.
  6. Use the service only for lawful, consented purposes and restrict access to Authorized Users.

7. Acceptable use — the “do’s”

  • Obtain and record Participant consent (recording + AI) at the start of every session.
  • Use OmniLink for general, real‑time language facilitation across supported languages.
  • Check a language’s maturity label and run a test session before relying on a Beta, Text‑only, or Experimental language.
  • Request a qualified/certified human interpreter when the situation legally requires one or when stakes are high.
  • Keep a qualified professional in the loop for medical, legal, and safety decisions, and verify critical content.
  • Configure retention/deletion to match your legal obligations and apply legal holds when needed.
  • Report suspected security or privacy incidents to OmniLink promptly.

8. Prohibited uses — the “don’ts”

You will not:

  • Use OmniLink as the sole interpreter for court proceedings, depositions, or sworn testimony — use a certified court interpreter.
  • Rely on AI interpretation alone for safety‑critical instructions (e.g., lockout/tagout, hazardous materials, evacuation) without human verification.
  • Transmit PHI before a BAA is signed.
  • Record Participants without the consent required in the applicable jurisdiction.
  • Rely on a Beta or Experimental language for high‑stakes communication without a qualified human interpreter.
  • Present output as professional advice or as a certified translation.
  • Use the service to make, or as the basis for, automated employment, credit, housing, or benefits decisions about a person.
  • Input data you are not authorized to process or that exceeds the consented purpose.
  • Reverse engineer, resell, or misuse the service, or attempt to access data belonging to other Customers.

9. Data, privacy, and delivery

OmniLink’s processing of personal information is described in the Privacy Policy (https://interfaceomnilink.com/privacy). On Approve & Lock, the finalized session record is delivered to the Customer’s designated storage, which becomes the system of record; OmniLink then minimizes its own copy of the audio per the Privacy Policy. Where OmniLink processes personal data on the Customer’s behalf, a Data Processing Addendum and/or BAA governs that processing. The Customer is responsible for the security and compliance of its own designated storage.

10. AI training restriction

OmniLink will not use Customer Session Content to train public or shared foundation models, and contractually restricts its AI subprocessors from doing so. Training that is private to the Customer’s workspace and operates only on that workspace’s data (for example, per‑workspace glossary refinement or per‑speaker voice adaptation) is part of the service and is described in the Privacy Policy.

11. Third‑party services

The service relies on third‑party subprocessors (see the Subprocessors page) and integrates with Customer‑designated storage providers. Subscription billing and payments are processed by Stripe; payment card details are collected and held by Stripe, and OmniLink does not store full card numbers. Customer‑connected third‑party services are governed by those providers’ own terms; the Customer is responsible for its accounts and authorizations with them.

12. Intellectual property

OmniLink and its licensors own the service, software, and Documentation. The Customer owns its Session Content. The Customer grants OmniLink a limited license to process Session Content solely to provide the service. We may use aggregated, de‑identified data that does not identify any individual or Customer to operate and improve the service.

13. Confidentiality

Each party will protect the other’s confidential information and use it only as needed to perform under these Terms. Session Content is the Customer’s confidential information.

14. Security incidents

OmniLink maintains a written incident response plan covering triage, containment, eradication, recovery, customer notification, and post‑mortem. If OmniLink confirms a material security incident affecting a Customer’s data, OmniLink will:

  • notify the Customer’s designated security or admin contact without undue delay, and in any event within the timeframe required by applicable law and the Customer’s BAA or Data Processing Addendum;
  • provide the information the Customer reasonably needs to meet its own legal notification obligations;
  • cooperate in good faith with the Customer’s reasonable investigation and remediation requests.

Specific notification timelines, content, and cooperation obligations for healthcare Customers are set out in the Business Associate Agreement; equivalent terms for other regulated industries are set out in the applicable Data Processing Addendum.

15. Service availability

OmniLink does not guarantee uninterrupted, error‑free, or continuous availability of the service. Service‑level commitments, if any, are set out in the Customer’s order or subscription agreement. Scheduled maintenance, vendor‑driven dependencies, and capacity limits may affect availability from time to time.

16. Suspension rights

OmniLink may suspend access to the service — in whole or in part, with or without prior notice — when reasonably necessary to:

  • protect the integrity, performance, or security of the service or its other Customers;
  • comply with law, court order, or regulatory direction;
  • address suspected fraud, abuse, or material violation of these Terms or the Acceptable Use rules;
  • address non‑payment of undisputed fees that remains uncured after the period stated in the Customer’s order or subscription agreement.

OmniLink will use reasonable efforts to notify the Customer of the basis for suspension and the steps required to restore access.

17. Fees

Fees, billing, and plan terms are as set out in the Customer’s order or subscription agreement. Fees are non‑refundable except as required by law.

18. Disclaimers

Except as expressly stated, the service is provided “as is” and “as available,” without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy of interpretation, and non‑infringement, to the maximum extent permitted by law.

19. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and OmniLink’s aggregate liability is limited to the amounts paid for the service in the 12 months preceding the claim.

20. Indemnification

Each party will indemnify the other against third‑party claims arising from its breach of these Terms or violation of law, subject to the limitations herein.

21. Force majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, cloud‑vendor outages (including the failure of any subprocessor or upstream infrastructure provider), cyberattacks, government action, and epidemics or pandemics. The affected party will use reasonable efforts to resume performance promptly.

22. Export control and sanctions

The Customer will not, and will not allow any Authorized User or Participant to, use the service in violation of applicable U.S. or international export control laws, sanctions programs, or trade restrictions, including those administered by the U.S. Department of Commerce Bureau of Industry and Security (BIS) and the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC). The Customer represents that it, its Authorized Users, and to its knowledge its Participants are not subject to such sanctions or restrictions.

23. Term and termination

These Terms apply while the Customer uses the service. Either party may terminate per the subscription agreement. On termination, OmniLink will return and/or delete Customer data as described in the Privacy Policy and Customer agreement, except where retention is required by law. Sections that by their nature survive (IP, confidentiality, disclaimers, liability, indemnification, AI training restriction, export control) survive termination.

24. Governing law and disputes

These Terms are governed by the laws of North Carolina, without regard to conflict‑of‑laws rules.

The working venue for any dispute arising out of or relating to these Terms, where litigation is permitted under this section, is Mecklenburg County, North Carolina. The parties may agree to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in lieu of court proceedings.

25. Changes to these Terms

We may update these Terms and will post the updated version at https://interfaceomnilink.com/terms with a revised “Last updated” date. Continued use of the service after changes become effective constitutes acceptance of the updated Terms.

26. Contact

Interface OmniLink IP, LLC
19109 W Catawba Ave, STE 223, Cornelius, NC 28031
https://interfaceomnilink.com

Support: support@interfaceomnilink.com

Questions regarding these Terms, privacy practices, security matters, or data processing may be directed to support@interfaceomnilink.com.

Questions? Email support@interfaceomnilink.com.