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OmniLink Terms of Use

Last updated: May 25, 2026 Status: DRAFT for review by qualified legal counsel — not legal advice. Bracketed items are placeholders to confirm before publication.

These Terms of Use (“Terms”) govern access to and use of the OmniLink AI‑assisted interpretation service provided by Interface OmniLink IP, LLC (“OmniLink,” “we,” “us”). By accessing or using the service, you agree to these Terms. If you use the service on behalf of an organization, you represent that you are authorized to bind that organization (the “Customer”).

1. The service

OmniLink provides AI‑assisted, real‑time language interpretation (machine transcription, translation, and speech) for phone and in‑person sessions, plus related notes, delivery, and administration features, for use in healthcare, legal, staffing, and manufacturing settings.

2. Definitions

  • “Customer” — the organization that subscribes to the service.
  • “Authorized User” — an individual the Customer permits to use the service (e.g., provider, staff, admin).
  • “Participant” — a person whose communication is interpreted in a session.
  • “Session Content” — audio, transcripts, translations, notes, and metadata from a session.
  • “Documentation” — OmniLink’s published guides and policies, including the Privacy Policy.

3. Accounts, access, and eligibility

The service is for business/professional use by Authorized Users who are 18 or older. The Customer is responsible for its Authorized Users, for keeping credentials secure, for configuring roles/permissions, and for all activity under its workspace.

4. Nature of the service; AI limitations

The service is assistive and produces machine output that can vary in accuracy by language, dialect, audio quality, and subject matter.

  • OmniLink is not a substitute for a qualified or certified human interpreter where one is required by law or circumstance.
  • The service and its output do not constitute medical, legal, HR/employment, or safety/engineering advice, and do not create any professional relationship.
  • Output should be treated as a best‑effort aid; critical communications must be independently verified by a qualified professional.

5. Customer responsibilities

The Customer agrees to:

  1. Obtain and document all legally required consents from Participants before each session — including consent to record and to AI processing — consistent with applicable all‑party (two‑party) consent laws.
  2. Determine, for each use, whether a qualified or certified human interpreter is legally required (for example, in ACA Section 1557 situations, court proceedings, sworn testimony, or high‑risk safety procedures) and arrange one where it is.
  3. Independently verify safety‑critical, medical, legal, and other high‑stakes communications and not rely on AI interpretation alone for them.
  4. Execute a Business Associate Agreement (BAA) before transmitting any protected health information (PHI) and not input PHI until the BAA is in effect.
  5. Configure data retention to match its recordkeeping and legal‑hold obligations, and act as data controller for Session Content where applicable.
  6. Use the service only for lawful, consented purposes and restrict access to Authorized Users.

6. Acceptable use — the “do’s”

  • Obtain and record Participant consent (recording + AI) at the start of every session.
  • Use OmniLink for general, real‑time language facilitation across supported languages.
  • Request a qualified/certified human interpreter when the situation legally requires one or when stakes are high.
  • Keep a qualified professional in the loop for medical, legal, and safety decisions, and verify critical content.
  • Configure retention/deletion to match your legal obligations and apply legal holds when needed.
  • Report suspected security or privacy incidents to OmniLink promptly.

7. Prohibited uses — the “don’ts”

You will not:

  • Use OmniLink as the sole interpreter for court proceedings, depositions, or sworn testimony — use a certified court interpreter.
  • Rely on AI interpretation alone for safety‑critical instructions (e.g., lockout/tagout, hazardous materials, evacuation) without human verification.
  • Transmit PHI before a BAA is signed.
  • Record Participants without the consent required in the applicable jurisdiction.
  • Present output as professional advice or as a certified translation.
  • Use the service to make, or as the basis for, automated employment, credit, housing, or benefits decisions about a person.
  • Input data you are not authorized to process or that exceeds the consented purpose.
  • Reverse engineer, resell, or misuse the service, or attempt to access data belonging to other Customers.

8. Data, privacy, and delivery

OmniLink’s processing of personal information is described in the Privacy Policy (https://www.interfaceomnilink.com/privacy). On Approve & Lock, the finalized session record is delivered to the Customer’s designated storage, which becomes the system of record; OmniLink then minimizes its own copy of the audio per the Privacy Policy. Where OmniLink processes personal data on the Customer’s behalf, a Data Processing Addendum and/or BAA governs that processing. The Customer is responsible for the security and compliance of its own designated storage.

9. Third‑party services

The service relies on third‑party subprocessors (see the Privacy Policy) and integrates with Customer‑designated storage providers. Customer‑connected third‑party services are governed by those providers’ own terms; the Customer is responsible for its accounts and authorizations with them.

10. Intellectual property

OmniLink and its licensors own the service, software, and Documentation. The Customer owns its Session Content. The Customer grants OmniLink a limited license to process Session Content solely to provide the service. We may use aggregated, de‑identified data that does not identify any individual or Customer to operate and improve the service.

11. Confidentiality

Each party will protect the other’s confidential information and use it only as needed to perform under these Terms. Session Content is the Customer’s confidential information.

12. Fees

Fees, billing, and plan terms are as set out in the Customer’s order or subscription agreement. [Confirm billing terms.]

13. Disclaimers

Except as expressly stated, the service is provided “as is” and “as available,” without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy of interpretation, and non‑infringement, to the maximum extent permitted by law.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and OmniLink’s aggregate liability is limited to the amounts paid for the service in the 12 months preceding the claim. [Confirm liability cap and any carve‑outs with counsel.]

15. Indemnification

Each party will indemnify the other against third‑party claims arising from its breach of these Terms or violation of law, subject to the limitations herein. [Confirm scope with counsel.]

16. Term and termination

These Terms apply while the Customer uses the service. Either party may terminate per the subscription agreement. On termination, OmniLink will return and/or delete Customer data as described in the Privacy Policy and Customer agreement, except where retention is required by law. Sections that by their nature survive (IP, confidentiality, disclaimers, liability, indemnification) survive termination.

17. Governing law and disputes

These Terms are governed by the laws of North Carolina, without regard to conflict‑of‑laws rules. [Confirm venue / dispute‑resolution / arbitration with counsel.]

18. Changes to these Terms

We may update these Terms and will post the updated version at https://www.interfaceomnilink.com/terms with a revised “Last updated” date. Continued use after changes take effect constitutes acceptance.

19. Contact

Interface OmniLink IP, LLC [address] cneira@interfaceomnilink.com

This document is a draft prepared to support a review by qualified legal counsel. It is not legal advice and does not create any professional relationship. Confirm all bracketed placeholders, the liability/indemnification terms, and governing law before publication.

Questions? Email cneira@interfaceomnilink.com.